Are We a Good Fit For You?
New Patient Checklist
It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect.
Please read the following checklist carefully to be sure Little Rock Children's Clinic is the appropriate medical home for your children. We look forward to meeting you and forming a mutually rewarding relationship.
Vaccines
Our vaccine policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).
Antibiotics
We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.
We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment. Antibiotics are not effective against viruses, like the common cold.
Medical Home
We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.
Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.
We offer 'in house' laboratory for necessary testing. We also have the capability for x-rays when needed to aid in diagnosis.
Technology
Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal (coming soon).
Office Hours
We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.
We discourage walk-in appointments. However Walk-In appointments are seen in the first available sick visit appointment slot and will not be called back before a scheduled visit.
To ensure we provide you with the most efficient care we highly recommend you call ahead to schedule an appointment. We pride ourselves on having plenty of timely appointments for any unforeseen problems/illness with your child.
Please familiarize yourself with our office hours to see if they work for your family.
When you arrive by car you can go through our back entrance (off Executive Ct.) or our main entrance (Off Corporate Hill Dr.). If you drive through our back entrance please be aware that you will need to circle around our building to access the main entrance to get inside as our back access into the building is for employees only.
After Hours
We have a physician on call 24/7/365. When our office is closed overnight, on weekends, or holidays and you have an urgent issue that cannot wait until when the office is open, you can call our after hours number, (501) 370-8100 and your call will be screened and answered by KidsCare at Arkansas Children's Hospital.
They will give you advice regarding your child's problem, and if needed will contact the provider on call to give you a call to discuss the issue further.
You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service.
Insurance
Make sure we participate with your insurance plan.
It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.
Our billing staff will do their best to assist you with insurance questions; however, if you have questions about your coverage, it is best check with your specific insurance company.
Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.
Please read our financial policy for more information regarding insurance.
Billing and Fees
Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.
Scheduling Appointments
For acute care, call the office to speak with triage nursing staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.
If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.
Well visits may be scheduled up to approximately 3 months in advance.
Timeliness & Missed Appointments
Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.
As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.
We ask that you arrive 10 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late, please let us know. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.
Missed Appointments: Broken appointments represent a cost to us, and to other patients who could have been seen in the time set aside for you. We request 24 hours notice for cancellation of appointments.
A third consecutive missed appointment will result in discharge from the practice.
